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mirror of https://github.com/docker/docs.git synced 2026-10-29 20:39:05 +03:00
Oladosu Ibrahim eec3fcd8a6 Fix 2FA account recovery instructions (#26088)
## Description

Updates the Docker account recovery documentation to resolve a
contradictory instruction in the 2FA recovery flow.

The previous instructions directed users who had lost both their
authenticator application and recovery code to sign in with their
username and password before selecting the recovery option. However,
completing the sign-in process requires 2FA verification, so users
without access to their authenticator or recovery code may be unable to
proceed.

This change clarifies that the normal sign-in process cannot be
completed when the required 2FA verification code is unavailable and
directs affected users to the Docker Support form using the primary
email address associated with their Docker ID.

## Changes

* Clarified the recovery process for users who have lost both their
authenticator and recovery code.
* Removed the contradictory instruction to sign in before initiating
account recovery.
* Directed users to Docker Support for further recovery instructions.
* Kept the existing 2FA recovery documentation structure and links
intact.

## Related Issue

Closes #26084

## Reviews

* [ ] Technical review
* [ ] Editorial review
* [ ] Product review
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