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Fix 2FA account recovery instructions (#26088)

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## Description

Updates the Docker account recovery documentation to resolve a
contradictory instruction in the 2FA recovery flow.

The previous instructions directed users who had lost both their
authenticator application and recovery code to sign in with their
username and password before selecting the recovery option. However,
completing the sign-in process requires 2FA verification, so users
without access to their authenticator or recovery code may be unable to
proceed.

This change clarifies that the normal sign-in process cannot be
completed when the required 2FA verification code is unavailable and
directs affected users to the Docker Support form using the primary
email address associated with their Docker ID.

## Changes

* Clarified the recovery process for users who have lost both their
authenticator and recovery code.
* Removed the contradictory instruction to sign in before initiating
account recovery.
* Directed users to Docker Support for further recovery instructions.
* Kept the existing 2FA recovery documentation structure and links
intact.

## Related Issue

Closes #26084

## Reviews

* [ ] Technical review
* [ ] Editorial review
* [ ] Product review
This commit is contained in:
Oladosu Ibrahim
2026-09-27 16:03:26 +01:00
committed by GitHub
parent 58def66287
commit eec3fcd8a6
1 changed files with 6 additions and 10 deletions
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16
content/manuals/security/authentication/2fa/recover-hub-account.md
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@@ -3,10 +3,10 @@ title: Recover your Docker account
description: Recover your Docker account and manage two-factor authentication recovery codes
keywords: account recovery, two-factor authentication, 2FA, recovery code, docker hub security
aliases:
- /docker-hub/2fa/recover-hub-account/
- /security/for-developers/2fa/recover-hub-account/
- /security/2fa/new-recovery-code/
- /platform/security/authentication/2fa/recover-hub-account/
- /docker-hub/2fa/recover-hub-account/
- /security/for-developers/2fa/recover-hub-account/
- /security/2fa/new-recovery-code/
- /platform/security/authentication/2fa/recover-hub-account/
weight: 20
---
@@ -28,10 +28,6 @@ This generates a new code. Select the visibility icon to view the code. Save you
## Recover your account without access
If you lost access to both your two-factor authentication application and your recovery code:
If you lost access to both your two-factor authentication application and your recovery code, you can't complete the normal sign-in process because you don't have the required 2FA verification code.
1. Sign in to your [Docker account](https://app.docker.com/login) with your username and password.
1. Select **I've lost my authentication device** and **I've lost my recovery code**.
1. Complete the [Contact Support form](https://hub.docker.com/support/contact/?category=2fa-lockout).
You must enter the primary email address associated with your Docker ID in the Contact Support form for recovery instructions.
Complete the [Contact Support form](https://hub.docker.com/support/contact/?category=2fa-lockout) with the primary email address associated with your Docker ID and follow the recovery instructions provided by Docker Support.