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git-svn-id: https://svn.apache.org/repos/asf/httpd/httpd/trunk@810464 13f79535-47bb-0310-9956-ffa450edef68
115 lines
4.8 KiB
XML
115 lines
4.8 KiB
XML
<?xml version='1.0' encoding='UTF-8' ?>
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<!DOCTYPE manualpage SYSTEM "../style/manualpage.dtd">
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<?xml-stylesheet type="text/xsl" href="../style/manual.en.xsl"?>
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<!-- $LastChangedRevision$ -->
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<!--
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Licensed to the Apache Software Foundation (ASF) under one or more
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contributor license agreements. See the NOTICE file distributed with
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this work for additional information regarding copyright ownership.
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The ASF licenses this file to You under the Apache License, Version 2.0
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(the "License"); you may not use this file except in compliance with
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the License. You may obtain a copy of the License at
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http://www.apache.org/licenses/LICENSE-2.0
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Unless required by applicable law or agreed to in writing, software
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distributed under the License is distributed on an "AS IS" BASIS,
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WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
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See the License for the specific language governing permissions and
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limitations under the License.
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-->
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<manualpage metafile="index.xml.meta">
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<parentdocument href="../"/>
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<title>Frequently Asked Questions</title>
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<summary>
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<p>This document is not a traditional FAQ, but rather a quick
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guide showing you what to do when you run into problems with the
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Apache HTTP Server.</p>
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<p>A more traditional but quite outdated document is the <a
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href="http://httpd.apache.org/docs/misc/FAQ.html">Apache 1.3
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FAQ</a>.</p>
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</summary>
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<section id="support.what2do">
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<title>"Why can't I ...? Why won't ... work?" What to do in case of
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problems</title>
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<p>If you are having trouble with your Apache server software, you should
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take the following steps:</p>
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<dl>
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<dt>Check the ErrorLog!</dt>
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<dd><p>Apache tries to be helpful when it encounters a problem. In many
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cases, it will provide some details by writing one or more messages to the
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server error log. Sometimes this is enough for you to diagnose and fix
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the problem yourself (such as file permissions or the like). The default
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location of the error log is
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<code>/usr/local/apache2/logs/error_log</code>, but see the <directive
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module="core">ErrorLog</directive> directive in your config files for the
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location on your server.</p>
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<p>If you end up in any of the support forums this is quite likely to be the
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first place they will ask you retrieve information from. Please ensure you
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know where to find your errorlog. If you are unsure, the wiki page
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<a href="http://wiki.apache.org/httpd/DistrosDefaultLayout"> here</a> can
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give you some ideas where to look.</p></dd>
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<dt>Consult the wiki</dt>
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<dd>The <a href="http://wiki.apache.org/httpd/">Apache HTTP
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Server Wiki</a> contains guides to solving many common
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problems.</dd>
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<dt>Check the Apache bug database</dt> <dd>Most problems that
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get reported to The Apache Group are recorded in the <a
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href="http://httpd.apache.org/bug_report.html">bug database</a>.
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<strong>Do not</strong> submit a new bug report until you have
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checked existing reports (open <em>and</em> closed) and asked
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about your problem in a user-support forum (see below). If you
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find that your issue has already been reported, please
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<em>don't</em> add a "me, too" report.</dd>
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<dt><a id="support.what2do.user-support"
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name="support.what2do.user-support">Ask in a user support forum</a></dt>
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<dd><p>Apache has an active community of users who are willing to share
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their knowledge. Participating in this community is usually the best and
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fastest way to get answers to your questions and problems.</p>
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<p><a href="http://httpd.apache.org/userslist.html">Users
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mailing list</a></p>
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<p><a href="irc://irc.freenode.net/#httpd">#httpd</a> on
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<a href="http://freenode.net">Freenode IRC</a> is also available for
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user support issues.</p>
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</dd>
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<dt>Please use the bug database for bugs!</dt>
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<dd><p>If you've gone through those steps above that are appropriate and
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have obtained no relief, then please <em>do</em> let the httpd developers
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know about the problem by <a
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href="http://httpd.apache.org/bug_report.html">logging a bug
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report</a>.</p>
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<p>If your problem involves the server crashing and generating a core
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dump, please <a href="http://httpd.apache.org/dev/debugging.html">
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include a backtrace</a> (if possible).</p>
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</dd>
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</dl>
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</section>
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<section id="support.support"><title>Whom do I contact for support?</title>
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<p>With millions of users and fewer than sixty volunteer developers,
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we cannot provide personal support for Apache. For free support, we
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suggest participating in a user forum (see above).</p>
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<p>Professional, commercial support for Apache is available from
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a number of companies.</p>
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</section>
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</manualpage>
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