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The existing faq will be deleted soon. Discussion to follow on docs list. git-svn-id: https://svn.apache.org/repos/asf/httpd/httpd/trunk@90568 13f79535-47bb-0310-9956-ffa450edef68
144 lines
5.1 KiB
HTML
144 lines
5.1 KiB
HTML
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<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2 Final//EN">
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<HTML>
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<HEAD>
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<TITLE>Support - Apache Server Frequently Asked Questions</TITLE>
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</HEAD>
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<BODY
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<!--#include virtual="header.html" -->
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<H1 ALIGN="CENTER">Apache Server Frequently Asked Questions</H1>
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<!--#endif -->
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<H2><a name="support.html">Support</a></H2>
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<UL>
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<LI><A HREF="#what2do">"Why can't I ...? Why won't ...
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work?" What to do in case of problems</A>
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</LI>
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<LI><A HREF="#support">Whom do I contact for support?</A>
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</LI>
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</UL>
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<HR>
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<H3><A NAME="what2do">"Why can't I ...? Why won't ... work?"
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What to do in case of problems</A></H3>
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<P>
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If you are having trouble with your Apache server software, you should
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take the following steps:
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</P>
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<OL>
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<LI><STRONG>Check the errorlog!</STRONG>
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<P>
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Apache tries to be helpful when it encounters a problem. In many
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cases, it will provide some details by writing one or messages to
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the server error log. Sometimes this is enough for you to diagnose
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& fix the problem yourself (such as file permissions or the like).
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The default location of the error log is
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<SAMP>/usr/local/apache/logs/error_log</SAMP>, but see the
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<A HREF="../mod/core.html#errorlog"><SAMP>ErrorLog</SAMP></A>
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directive in your config files for the location on your server.
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</P>
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</LI>
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<LI><STRONG>Check the
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<A HREF="http://httpd.apache.org/docs/misc/FAQ.html">FAQ</A>!</STRONG>
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<P>
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The latest version of the Apache Frequently-Asked Questions list can
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always be found at the main Apache web site.
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</P>
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</LI>
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<LI><STRONG>Check the Apache bug database</STRONG>
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<P>
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Most problems that get reported to The Apache Group are recorded in
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the
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<A HREF="http://bugs.apache.org/">bug database</A>.
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<EM><STRONG>Please</STRONG> check the existing reports, open
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<STRONG>and</STRONG> closed, before adding one.</EM> If you find
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that your issue has already been reported, please <EM>don't</EM> add
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a "me, too" report. If the original report isn't closed
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yet, we suggest that you check it periodically. You might also
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consider contacting the original submitter, because there may be an
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email exchange going on about the issue that isn't getting recorded
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in the database.
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</P>
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</LI>
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<LI><STRONG>Ask in the <SAMP>comp.infosystems.www.servers.unix</SAMP>
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or <SAMP>comp.infosystems.www.servers.ms-windows</SAMP> USENET
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newsgroup (as appropriate for the platform you use).</STRONG>
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<P>
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A lot of common problems never make it to the bug database because
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there's already high Q&A traffic about them in the
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<A HREF="news:comp.infosystems.www.servers.unix"
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><SAMP>comp.infosystems.www.servers.unix</SAMP></A>
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newsgroup. Many Apache users, and some of the developers, can be
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found roaming its virtual halls, so it is suggested that you seek
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wisdom there. The chances are good that you'll get a faster answer
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there than from the bug database, even if you <EM>don't</EM> see
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your question already posted.
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</P>
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</LI>
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<LI><STRONG>If all else fails, report the problem in the bug
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database</STRONG>
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<P>
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If you've gone through those steps above that are appropriate and
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have obtained no relief, then please <EM>do</EM> let The Apache
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Group know about the problem by
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<A HREF="http://httpd.apache.org/bug_report.html">logging a bug report</A>.
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</P>
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<P>
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If your problem involves the server crashing and generating a core
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dump, please include a backtrace (if possible). As an example,
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</P>
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<P>
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<DL>
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<DD><CODE># cd <EM>ServerRoot</EM><BR>
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# dbx httpd core<BR>
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(dbx) where</CODE>
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</DD>
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</DL>
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<P></P>
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<P>
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(Substitute the appropriate locations for your
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<SAMP>ServerRoot</SAMP> and your <SAMP>httpd</SAMP> and
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<SAMP>core</SAMP> files. You may have to use <CODE>gdb</CODE>
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instead of <CODE>dbx</CODE>.)
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</P>
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</LI>
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</OL>
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<HR>
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<H3><A NAME="support">Whom do I contact for support?</A></H3>
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<P>
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There is no official support for Apache. None of the developers want to
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be swamped by a flood of trivial questions that can be resolved elsewhere.
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Bug reports and suggestions should be sent <EM>via</EM>
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<A HREF="http://www.apache.org/bug_report.html">the bug report page</A>.
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Other questions should be directed to the
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<A HREF="news:comp.infosystems.www.servers.unix"
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>comp.infosystems.www.servers.unix</A> or <A HREF=
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"news:comp.infosystems.www.servers.ms-windows"
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>comp.infosystems.www.servers.ms-windows</A>
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newsgroup (as appropriate for the platform you use), where some of the
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Apache team lurk, in the company of many other httpd gurus who
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should be able to help.
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</P>
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<P>
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Commercial support for Apache is, however, available from a number
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of third parties.
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</P>
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