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git-svn-id: https://svn.apache.org/repos/asf/httpd/httpd/trunk@124062 13f79535-47bb-0310-9956-ffa450edef68
134 lines
7.5 KiB
XML
134 lines
7.5 KiB
XML
<?xml version="1.0" encoding="ISO-8859-1"?>
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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
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<html xmlns="http://www.w3.org/1999/xhtml" lang="en" xml:lang="en"><head><!--
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XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
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This file is generated from xml source: DO NOT EDIT
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XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
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-->
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<title>Support - Frequently Asked Questions - Apache HTTP Server</title>
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<link href="../style/css/manual.css" rel="stylesheet" media="all" type="text/css" title="Main stylesheet" />
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<link href="../style/css/manual-loose-100pc.css" rel="alternate stylesheet" media="all" type="text/css" title="No Sidebar - Default font size" />
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<link href="../style/css/manual-print.css" rel="stylesheet" media="print" type="text/css" />
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<link href="../images/favicon.ico" rel="shortcut icon" /></head>
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<body id="manual-page" class="no-sidebar"><div id="page-header">
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<p class="menu"><a href="../mod/">Modules</a> | <a href="../mod/directives.html">Directives</a> | <a href="../faq/">FAQ</a> | <a href="../glossary.html">Glossary</a> | <a href="../sitemap.html">Sitemap</a></p>
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<p class="apache">Apache HTTP Server Version 2.1</p>
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<img alt="" src="../images/feather.gif" /></div>
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<div class="up"><a href="./"><img title="<-" alt="<-" src="../images/left.gif" /></a></div>
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<div id="path">
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<a href="http://www.apache.org/">Apache</a> > <a href="http://httpd.apache.org/">HTTP Server</a> > <a href="http://httpd.apache.org/docs-project/">Documentation</a> > <a href="../">Version 2.1</a> > <a href="./">FAQ</a></div><div id="page-content"><div id="preamble"><h1>Support - Frequently Asked Questions</h1>
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<div class="toplang">
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<p><span>Available Languages: </span><a href="../en/faq/support.html" title="English"> en </a> |
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<a href="../ja/faq/support.html" hreflang="ja" rel="alternate" title="Japanese"> ja </a> |
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<a href="../ko/faq/support.html" hreflang="ko" rel="alternate" title="Korean"> ko </a></p>
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</div>
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</div>
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<div class="top"><a href="#page-header"><img alt="top" src="../images/up.gif" /></a></div>
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<div class="section">
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<h2><a name="support" id="support">Support</a></h2>
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<ul>
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<li><a href="#support.what2do">"Why can't I ...? Why won't ... work?" What
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to do in case of problems</a></li>
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<li><a href="#support.support">Whom do I contact for support?</a></li>
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</ul>
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<h3><a name="support.what2do" id="support.what2do">"Why can't I ...? Why won't ... work?" What to do in case of
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problems</a></h3>
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<p>If you are having trouble with your Apache server software, you should
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take the following steps:</p>
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<dl>
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<dt>Check the errorlog!</dt>
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<dd>Apache tries to be helpful when it encounters a problem. In many
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cases, it will provide some details by writing one or more messages to the
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server error log. Sometimes this is enough for you to diagnose & fix
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the problem yourself (such as file permissions or the like). The default
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location of the error log is
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<code>/usr/local/apache2/logs/error_log</code>, but see the <code class="directive"><a href="../mod/core.html#errorlog">ErrorLog</a></code> directive in your config files for the
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location on your server.</dd>
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<dt>Check the <a href="http://httpd.apache.org/docs-2.1/faq/">FAQ</a>!</dt>
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<dd>The latest version of the Apache Frequently-Asked Questions list can
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always be found at the main Apache web site.</dd>
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<dt>Check the Apache bug database</dt>
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<dd>Most problems that get reported to The Apache Group are recorded in
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the <a href="http://httpd.apache.org/bug_report.html">bug database</a>.
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<strong>Please</strong> check the existing reports, open
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<strong>and</strong> closed, before adding one. If you find that your
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issue has already been reported, please <em>don't</em> add a "me, too"
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report. If the original report isn't closed yet, we suggest that you
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check it periodically. You might also consider contacting the original
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submitter, because there may be an email exchange going on about the
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issue that isn't getting recorded in the database.</dd>
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<dt><a id="support.what2do.user-support" name="support.what2do.user-support">Ask in a user support forum</a></dt>
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<dd><p>Apache has an active community of users who are willing to share
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their knowledge. Participating in this community is usually the best and
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fastest way to get answers to your questions and problems.</p>
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<p><a href="http://httpd.apache.org/userslist.html">Users
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mailing list</a></p>
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<p>USENET newsgroups:</p>
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<ul>
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<li>comp.infosystems.www.servers.unix
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[<a href="news:comp.infosystems.www.servers.unix">news</a>]
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[<a href="http://groups.google.com/groups?group=comp.infosystems.www.servers.unix">google</a>]
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</li>
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<li>comp.infosystems.www.servers.ms-windows
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[<a href="news:comp.infosystems.www.servers.ms-windows">news</a>]
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[<a href="http://groups.google.com/groups?group=comp.infosystems.www.servers.ms-windows">google</a>]
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</li>
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<li>comp.infosystems.www.authoring.cgi
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[<a href="news:comp.infosystems.www.authoring.cgi">news</a>]
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[<a href="http://groups.google.com/groups?group=comp.infosystems.www.authoring.cgi">google</a>]
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</li>
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</ul></dd>
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<dt>If all else fails, report the problem in the bug database</dt>
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<dd><p>If you've gone through those steps above that are appropriate and
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have obtained no relief, then please <em>do</em> let the httpd developers
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know about the problem by <a href="http://httpd.apache.org/bug_report.html">logging a bug
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report</a>.</p>
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<p>If your problem involves the server crashing and generating a core
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dump, please include a backtrace (if possible). As an example,</p>
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<div class="example"><p><code>
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# cd <var>ServerRoot</var><br />
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# dbx <var>httpd</var> <var>core</var><br />
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(dbx) where
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</code></p></div>
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<p>(Substitute the appropriate locations for your <var>ServerRoot</var>
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and your <var>httpd</var> and <var>core</var> files. You may have to use
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<code>gdb</code> instead of <code>dbx</code>.)</p>
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</dd>
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</dl>
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<h3><a name="support.support" id="support.support">Whom do I contact for support?</a></h3>
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<p>With several million users and fewer than forty volunteer developers,
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we cannot provide personal support for Apache. For free support, we
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suggest participating in a <a href="#support.what2do.user-support">user forum</a>.</p>
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<p>Professional, commercial support for Apache is available from
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<a href="http://www.apache.org/info/support.cgi">a number of
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companies</a>.</p>
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</div></div>
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<div class="bottomlang">
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<p><span>Available Languages: </span><a href="../en/faq/support.html" title="English"> en </a> |
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<a href="../ja/faq/support.html" hreflang="ja" rel="alternate" title="Japanese"> ja </a> |
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<a href="../ko/faq/support.html" hreflang="ko" rel="alternate" title="Korean"> ko </a></p>
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</div><div id="footer">
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<p class="apache">Copyright 1995-2005 The Apache Software Foundation or its licensors, as applicable.<br />Licensed under the <a href="http://www.apache.org/licenses/LICENSE-2.0">Apache License, Version 2.0</a>.</p>
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<p class="menu"><a href="../mod/">Modules</a> | <a href="../mod/directives.html">Directives</a> | <a href="../faq/">FAQ</a> | <a href="../glossary.html">Glossary</a> | <a href="../sitemap.html">Sitemap</a></p></div>
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</body></html> |