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git-svn-id: https://svn.apache.org/repos/asf/httpd/httpd/trunk@96194 13f79535-47bb-0310-9956-ffa450edef68
161 lines
5.6 KiB
HTML
161 lines
5.6 KiB
HTML
<!--#if expr="!$ONEPAGE" -->
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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
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"http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
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<html xmlns="http://www.w3.org/1999/xhtml">
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<head>
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<meta name="generator" content="HTML Tidy, see www.w3.org" />
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<title>Support - Apache Server Frequently Asked
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Questions</title>
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</head>
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<!-- Background white, links blue (unvisited), navy (visited), red (active) -->
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<body bgcolor="#FFFFFF" text="#000000" link="#0000FF"
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vlink="#000080" alink="#FF0000">
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<!--#include virtual="header.html" -->
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<h1 align="center">Frequently Asked Questions</h1>
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<!--#endif -->
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<h2><a id="support.html" name="support.html">Support</a></h2>
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<ul>
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<li><a href="#what2do">"Why can't I ...? Why won't ... work?"
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What to do in case of problems</a></li>
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<li><a href="#support">Whom do I contact for
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support?</a></li>
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</ul>
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<hr />
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<h3><a id="what2do" name="what2do">"Why can't I ...? Why won't
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... work?" What to do in case of problems</a></h3>
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<p>If you are having trouble with your Apache server software,
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you should take the following steps:</p>
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<ol>
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<li>
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<strong>Check the errorlog!</strong>
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<p>Apache tries to be helpful when it encounters a problem.
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In many cases, it will provide some details by writing one
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or messages to the server error log. Sometimes this is
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enough for you to diagnose & fix the problem yourself
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(such as file permissions or the like). The default
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location of the error log is
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<samp>/usr/local/apache2/logs/error_log</samp>, but see the
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<a
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href="../mod/core.html#errorlog"><samp>ErrorLog</samp></a>
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directive in your config files for the location on your
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server.</p>
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</li>
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<li>
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<strong>Check the <a
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href="http://httpd.apache.org/docs-2.0/faq/">FAQ</a>!</strong>
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<p>The latest version of the Apache Frequently-Asked
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Questions list can always be found at the main Apache web
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site.</p>
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</li>
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<li>
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<strong>Check the Apache bug database</strong>
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<p>Most problems that get reported to The Apache Group are
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recorded in the <a href="http://bugs.apache.org/">bug
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database</a>. <em><strong>Please</strong> check the
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existing reports, open <strong>and</strong> closed, before
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adding one.</em> If you find that your issue has already
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been reported, please <em>don't</em> add a "me, too"
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report. If the original report isn't closed yet, we suggest
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that you check it periodically. You might also consider
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contacting the original submitter, because there may be an
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email exchange going on about the issue that isn't getting
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recorded in the database.</p>
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</li>
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<li>
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<strong><a id="user-support" name="user-support">Ask in a
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user support forum</a></strong>
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<p>Apache has an active community of users who are willing
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to share their knowledge. Participating in this community
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is usually the best and fastest way to get answers to your
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questions and problems.</p>
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<p><a href="http://httpd.apache.org/userslist.html">Users
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mailing list</a></p>
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<p>USENET newsgroups:</p>
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<ul>
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<li>comp.infosystems.www.servers.unix [<a
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href="news:comp.infosystems.www.servers.unix">nntp</a>] [
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<a
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href="http://groups.google.com/groups?group=comp.infosystems.www.servers.unix">
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google</a>]</li>
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<li>comp.infosystems.www.servers.ms-windows [<a
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href="news:comp.infosystems.www.servers.ms-windows">nntp</a>]
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[ <a
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href="http://groups.google.com/groups?group=comp.infosystems.www.servers.ms-windows">
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google</a>]</li>
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<li>comp.infosystems.www.authoring.cgi [<a
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href="news:comp.infosystems.www.authoring.cgi">news</a>]
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[ <a
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href="http://groups.google.com/groups?group=comp.infosystems.www.authoring.cgi">
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google</a>]</li>
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</ul>
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</li>
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<li>
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<strong>If all else fails, report the problem in the bug
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database</strong>
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<p>If you've gone through those steps above that are
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appropriate and have obtained no relief, then please
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<em>do</em> let The Apache Group know about the problem by
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<a href="http://httpd.apache.org/bug_report.html">logging a
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bug report</a>.</p>
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<p>If your problem involves the server crashing and
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generating a core dump, please include a backtrace (if
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possible). As an example,</p>
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<dl>
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<dd><code># cd <em>ServerRoot</em><br />
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# dbx httpd core<br />
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(dbx) where</code></dd>
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</dl>
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<p>(Substitute the appropriate locations for your
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<samp>ServerRoot</samp> and your <samp>httpd</samp> and
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<samp>core</samp> files. You may have to use
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<code>gdb</code> instead of <code>dbx</code>.)</p>
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</li>
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</ol>
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<hr />
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<h3><a id="support" name="support">Whom do I contact for
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support?</a></h3>
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<p>With several million users and fewer than forty volunteer
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developers, we cannot provide personal support for Apache. For
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free support, we suggest participating in a <a
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href="#user-support">user forum</a>.</p>
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<p>Professional, commercial support for Apache is available
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from <a href="http://www.apache.org/info/support.cgi">a number
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of companies</a>.</p>
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<!--#if expr="!$ONEPAGE" -->
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<!--#include virtual="footer.html" -->
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<!--#endif -->
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</body>
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</html>
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