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git-svn-id: https://svn.apache.org/repos/asf/httpd/httpd/trunk@420993 13f79535-47bb-0310-9956-ffa450edef68
116 lines
4.9 KiB
XML
116 lines
4.9 KiB
XML
<?xml version="1.0" encoding="UTF-8" ?>
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<!DOCTYPE faq SYSTEM "../style/faq.dtd">
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<?xml-stylesheet type="text/xsl" href="../style/manual.en.xsl"?>
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<!-- $LastChangedRevision$ -->
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<!--
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Licensed to the Apache Software Foundation (ASF) under one or more
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contributor license agreements. See the NOTICE file distributed with
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this work for additional information regarding copyright ownership.
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The ASF licenses this file to You under the Apache License, Version 2.0
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(the "License"); you may not use this file except in compliance with
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the License. You may obtain a copy of the License at
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http://www.apache.org/licenses/LICENSE-2.0
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Unless required by applicable law or agreed to in writing, software
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distributed under the License is distributed on an "AS IS" BASIS,
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WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
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See the License for the specific language governing permissions and
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limitations under the License.
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-->
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<faq metafile="support.xml.meta">
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<parentdocument href="./">FAQ</parentdocument>
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<title>Support - Frequently Asked Questions</title>
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<description>What do I do when I have problems?</description>
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<section id="support"><title>Support</title>
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<ul>
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<li><a href="#support.what2do">"Why can't I ...? Why won't ... work?" What
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to do in case of problems</a></li>
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<li><a href="#support.support">Whom do I contact for support?</a></li>
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</ul>
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<section id="support.what2do">
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<title>"Why can't I ...? Why won't ... work?" What to do in case of
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problems</title>
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<p>If you are having trouble with your Apache server software, you should
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take the following steps:</p>
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<dl>
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<dt>Check the ErrorLog!</dt>
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<dd>Apache tries to be helpful when it encounters a problem. In many
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cases, it will provide some details by writing one or more messages to the
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server error log. Sometimes this is enough for you to diagnose & fix
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the problem yourself (such as file permissions or the like). The default
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location of the error log is
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<code>/usr/local/apache2/logs/error_log</code>, but see the <directive
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module="core">ErrorLog</directive> directive in your config files for the
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location on your server.</dd>
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<dt>Check the ErrorLog again!</dt>
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<dd>Nearly all problems can be solved by reading the error log.</dd>
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<dt>Check the <a
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href="http://httpd.apache.org/docs/&httpd.docs;/faq/">FAQ</a>!</dt>
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<dd>The latest version of the Apache Frequently-Asked Questions list can
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always be found at the main Apache web site.</dd>
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<dt>Check the Apache bug database</dt>
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<dd>Most problems that get reported to The Apache Group are recorded in
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the <a href="http://httpd.apache.org/bug_report.html">bug database</a>.
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<strong>Please</strong> check the existing reports, open
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<strong>and</strong> closed, before adding one. If you find that your
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issue has already been reported, please <em>don't</em> add a "me, too"
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report. If the original report isn't closed yet, we suggest that you
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check it periodically. You might also consider contacting the original
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submitter, because there may be an email exchange going on about the
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issue that isn't getting recorded in the database.</dd>
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<dt><a id="support.what2do.user-support"
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name="support.what2do.user-support">Ask in a user support forum</a></dt>
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<dd><p>Apache has an active community of users who are willing to share
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their knowledge. Participating in this community is usually the best and
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fastest way to get answers to your questions and problems.</p>
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<p><a href="http://httpd.apache.org/userslist.html">Users
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mailing list</a></p>
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<p><a href="irc://irc.freenode.net/#apache">#apache</a> on
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<a href="http://freenode.net">Freenode IRC</a> is also available for
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user support issues.</p>
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</dd>
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<dt>Please use the bug database for bugs!</dt>
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<dd><p>If you've gone through those steps above that are appropriate and
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have obtained no relief, then please <em>do</em> let the httpd developers
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know about the problem by <a
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href="http://httpd.apache.org/bug_report.html">logging a bug
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report</a>.</p>
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<p>If your problem involves the server crashing and generating a core
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dump, please <a href="http://httpd.apache.org/dev/debugging.html">
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include a backtrace</a> (if possible).</p>
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</dd>
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</dl>
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</section>
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<section id="support.support"><title>Whom do I contact for support?</title>
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<p>With millions of users and fewer than sixty volunteer developers,
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we cannot provide personal support for Apache. For free support, we
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suggest participating in a <a href="#support.what2do.user-support"
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>user forum</a>.</p>
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<p>Professional, commercial support for Apache is available from
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<a href="http://www.apache.org/info/support.cgi">a number of
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companies</a>.</p>
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</section>
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</section>
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</faq>
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