From 0e722d646438625de38182947a98e8fd036e40bc Mon Sep 17 00:00:00 2001 From: Stephanie Aurelio <133041642+stephaurelio@users.noreply.github.com> Date: Fri, 15 Sep 2023 08:22:31 -0700 Subject: [PATCH] Update deactivation docs to include Scout subscriptions (#18185) * add cancel and renewal steps for docker scout and update deactivation doc * add recommendation to org section * update note about renewing canceled plans * add note about updating payment method --- content/billing/scout-billing.md | 22 ++++++++++++++++++++-- content/docker-hub/deactivate-account.md | 8 ++++++-- 2 files changed, 26 insertions(+), 4 deletions(-) diff --git a/content/billing/scout-billing.md b/content/billing/scout-billing.md index fd076f6483..1f53c063e0 100644 --- a/content/billing/scout-billing.md +++ b/content/billing/scout-billing.md @@ -48,6 +48,24 @@ Once your purchase is complete, you receive a confirmation email and a copy of y ## Manage your subscription -To access your subscription details, go to the **Billing** section for your personal account or organization that's subscribed. In the **Docker Scout Team** section, select **Change plan**. Here you can find your renewal date, invoice history, or cancel your plan. +To access your subscription details, go to the **Billing** section for your personal account or organization that's subscribed. In the **Docker Scout Team** section, select **Change plan** to go to the billing details portal. In the billing details portal, you can find your renewal date, invoice history, or cancel your plan. -Renewals charge to the original credit card used to buy Docker Scout Team. \ No newline at end of file +Renewals charge to the original credit card used to buy Docker Scout Team. + +### Cancel your subscription + +You can cancel your Docker Scout subscription at anytime. Your subscription features remain available until the end of your billing cycle. + +1. In the billing details portal, find your current plan. +2. Next to the name of your Docker Scout plan, select **Cancel plan**. +3. Review the details for your subscription, then select **Cancel plan** to confirm. + +### Renew a canceled subscription + +You can renew a canceled subscription any time before the end of the billing cycle. You can find this date in the details for your current plan. + +1. Find the canceled plan in the billing details portal. +2. Optional: you can update your payment method here before you renew the plan. Otherwise, your renewal charges to the original payment method. +3. Next to the name of your canceled Docker Scout plan, select **Renew plan**. +4. Review the details for your subscription. Note that you can't edit the number of repositories or the billing information. +5. Select **Renew plan** to confirm. diff --git a/content/docker-hub/deactivate-account.md b/content/docker-hub/deactivate-account.md index 05eabed510..dfd263496a 100644 --- a/content/docker-hub/deactivate-account.md +++ b/content/docker-hub/deactivate-account.md @@ -26,7 +26,9 @@ Before deactivating your Docker account, ensure that you meet the following requ - If you are the sole owner of an organization, either assign another member of the organization the owner role and then remove yourself from the organization, or deactivate the organization. Similarly, if you are the sole owner of a company, either add someone else as a company owner and then remove yourself, or deactivate the company. -- If you have an active subscription, [downgrade it to a Docker Personal subscription](../subscription/downgrade.md). +- If you have an active Docker subscription, [downgrade it to a Docker Personal subscription](../subscription/downgrade.md). + +- If you have an active Docker Scout subscription, [cancel your plan](../billing/scout-billing.md#cancel-your-subscription). - Download any images and tags you want to keep. Use `docker pull -a :`. @@ -50,7 +52,9 @@ Before deactivating an organization, complete the following: - Download any images and tags you want to keep: `docker pull -a :`. -- If you have an active subscription, [downgrade it to a **Docker Free Team** subscription](../subscription/downgrade.md). +- If you have an active Docker subscription, [downgrade it to a **Docker Free Team** subscription](../subscription/downgrade.md). + +- If you have an active Docker Scout subscription, [cancel your plan](../billing/scout-billing.md#cancel-your-subscription). - Remove all other members within the organization.